FAQ

Is the price on the website the final price I will pay?

The service pricing is usually pretty accurate. After placing the service order we will reach out and firm up details.

Do you provide additional discounts on electronics?

The pricing displayed online is MAP (Minimum Advertised Price) pricing. We must advertise at this price. If you are bundling services, installations, or are looking for multi products we can definitely see what we can do with pricing. Contact Us for special pricing.

Do you have a showroom?

We do not have a showroom. Our business operates in-an in-home service / delivery fashion. We operate out of North Vancouver.

Are you authorized to sell?

We are an authorized dealer in any electronic brand we sell.

Why is my service displaying as $0?

We need more information to provide an accurate quote. You may contact us directly or continue the checkout form and we will reach out. After we firm up details we will provide a quote.

Do you sell electronics to everyone?

We do indeed! General contractors, homeowners, tradespeople, and anyone else are welcome to buy from us.

Are the items warrantied?

They are! All purchases will be warrantied with the manufacturer and the time frames can be found on their websites. Typically most manufacturers warranty their items for 1 year though.

Are the items brand new?

All items are brand new and factory sealed. We have never opened them and we do not deal with open-box items.

Can I return the item?

We have a 14 day return policy. Items must be in original packaging unopened. If items are opened they will be subject to a 20% restocking fee. Any installed items or items marked as “special order” are final sale. More details here: Refund and Returns Policy.

Do you charge tax?

Yes, we remit PST to the provincial government and GST to the federal government. All items we sell are GST + PST (there are no GST only items).

Do you have a store I can visit?

We do not have a physical store nor showroom you can visit. We operate only online and provide local services and deliveries. This is all part of keeping operating costs low to provide the best pricing.

Do you deliver?

We provide local delivery only that requires a signature. On occasion clients wish to pickup at a mutually agreeable point which is also fine. More details here: Shipping & Deliveries.

Where do you deliver to?

We currently only operate in the Metro Vancouver Area and provide service and delivery to Anmore, Belcarra, Bowen Island, Burnaby, Coquitlam, Delta, City of Langley, Township of Langley, Lions Bay, Maple Ridge, New Westminster, City of North Vancouver, District of North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Squamish, Surrey, Tsawwassen, Vancouver, West Vancouver, White Rock, & Whistler.

What are the payment options?

We accept e-transfer if you wish to pay for your order before delivery. In person (at time of delivery or service) we accept debit, cash, bank drafts, business cheques, or credit cards. To mitigate against fraud we only accept credit cards in person with the physical card present.

There is something I would like but I don’t see it on your website.

Please contact us with any electronic product and we will do our best to get you a great deal!